RTA receives Innovation Achievement award

The Dubai Roads and Transportation Authority (RTA) has received a bronze American Ideas Award in the Outstanding Innovative Achievement category thanks to the Licensing Intelligent Operations Centre initiative. The award is presented by the American Ideas Foundation, which specialises in evaluating and honouring international organisations and companies for their outstanding initiatives and innovative ideas.

“RTA received the award for Outstanding Achievement in the Innovation Achievement category through its Licensing Intelligent Operations Centre initiative. The centre consists of three sections – Driver Licensing Operations, Vehicle Licensing Support and Intelligent Monitoring – and aims to improve transport and road safety, reduce accidents and fatalities by enhancing the oversight of driving institutions and improve the environmental sustainability of transport,” said Sultan Al Marzooqi, Director of Driver Licensing Operations at the RTA Licensing Agency.

“In the Driver Licensing Operations Division at the centre, we aim to improve and support smart solutions and services through the implementation of developed smart practices that also aim to strengthen relationships with service providers and strategic partners. The department was set up to handle numerous operational tasks, including driver training and testing services, which currently employs 2,700 driving instructors, examiners and supervisors. The number of tests reaches 2,500 per day on the 2,222 vehicles of the Testing and Training Institute and 4,000 training hours per day,” Al Marzooqi added.

The department also oversees driver licensing services and supports 242 partners and service providers, including driving institutes, vision testing centres, hospitals and medical centres that conduct medical examinations for professional drivers.

Al Marzooqi explained that the Intelligent Licensing Operations Centre has been able to reduce the processing time for testing complaints from one day to two hours, as well as reduce the response time for road test emergencies from two hours to 10 minutes.

The centre has also helped to support and speed up decision-making processes by reducing data collection time through the integration of supporting electronic systems and direct communication with driving institute systems.

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