Emirates launches unique mobile Check-in Ports

Emirates is introducing 25 mobile check-in ports at Dubai International Airport Terminal 3 as part of its commitment to continuously innovate at every point of customer contact and enhance the travel experience. These handheld devices will be deployed in all check-in lounges at Dubai Airport Terminal.

Agents at the check-in ports, which have been developed in the UAE, will help check-in customers, weigh bags, tag them, and issue boarding passes. After labelling, porters will place luggage on a special belt designed for each passenger. Scales for weighing luggage have been installed at each check-in port, and Emirates agents will be on hand at each station to provide assistance and answer any questions passengers may have.

Passengers with two or fewer bags checking in economy, business and first class will be encouraged to use the service, which will help reduce queues and reduce waiting times during peak hours.

Adel Al Redha, chief operating officer of Emirates, said: “The use of advanced technology and robots will continue to be introduced at our operational and customer interaction points. We are committed to continuously improve our services and provide our customers with a seamless experience and better journeys. Our latest check-in portals are a step in that direction, and we are also working on other technology and artificial intelligence-based initiatives to be introduced in the near future in various areas. We are fortunate to work with partners who share the same vision of using digital platforms and advanced technologies to improve processes and, ultimately, customer service.”

Committed to continuous innovation and an unrivalled customer experience, Emirates previously launched an integrated biometric track at Dubai International Airport, working closely with airport stakeholders to deliver a completely contactless airport experience. The Smart Tunnel is the world’s first passport control system where passengers simply walk through the tunnel and ‘pass through’ immigration authorities without human intervention or the need to physically stamp their passport.

The airline has also introduced other technological services, including self-check-in and baggage drop-off kiosks at DXB for a smoother and more contactless airport experience.

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