DEWA’s Awards and Guinness World Records

Dubai Electricity and Water Authority (DEWA) continued its journey towards excellence and global leadership in 2021 and consolidated its position as one of the world’s most outstanding utilities in all areas. Dubai media office states that DEWA has won 59 prestigious local, regional and international awards and also set two Guinness World Records.

One of DEWA’s most notable successes was winning the Sheikh Khalifa Excellence Award (SKEA) in the Elite category in 2021. DEWA scored 850 points in the assessment, the highest score in the award’s history since its launch in 1999. 200 local and regional organisations took part in the round. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, honoured DEWA with five awards as part of the Dubai Government Excellence Program (DGEP) Awards in 2021. The other awards include the Best Emiratisation Organisation, the Dubai Medal for Specialised Employee, the Dubai Medal for Young Employee, and a special award for the Unknown Soldier. DEWA received the Hamdan Bin Mohammed Programme 2020 flag for public services for its Smart Life initiative.

Two DEWA world records were recorded in the Guinness Book of World Records during 2021. Guinness World Records confirmed that DEWA’s Jebel Ali Power and Water Complex is the world’s largest natural gas-fired power generation facility.  The complex has a capacity of 9,547 MW. The second record was the world’s first 3D printed laboratory. The record was awarded to DEWA’s Robotics and Drone Laboratory, located at the Mohammed Bin Rashid Al Maktoum Solar Park Research and Development (R&D) Centre. DEWA aims to set two new records – the world’s tallest solar tower at 262.44 metres and the largest 700-megawatt concentrated solar power (CSP) installation at Solar Park Phase 4.

DEWA’s results surpass those of major European and US utilities in a number of respects. In 2021, transmission and distribution grid losses were 3.3%, compared with about 6-7% in Europe and the US. Water network losses have also been reduced to 5.3%, compared to around 15% in North America, making water losses among the lowest in the world. Fuel heat utilisation in DEWA’s power plants has reached 90%. DEWA has set a new world record for lost minutes of electricity (CML) per year. Dubai recorded 1.43 minutes per customer in 2021, compared to around 15 minutes recorded by leading utilities in the European Union. This was the result of DEWA’s implementation of the world’s latest technology in power generation, transmission and distribution.

DEWA received the British Standards Institution (BSI) Kitemark for Innovation, becoming the first public organisation to achieve this certification on a global level.

DEWA achieved an 8-star rating in the European Foundation for Quality Management (EFQM) innovation ranking with a score of 800. This award assesses the culture of innovation and its role in achieving results in leading organisations around the world. DEWA is the first organisation in the world to receive this recognition and an outstanding result in innovation management.

DEWA received six diamond-level awards at the second cycle of the Harvard Business Council International Awards 2021. DEWA won the organisational award, the innovation award and the COVID-19 award, the project award, the information technology award and the health and safety award. For the second year in a row, DEWA was ranked number one in the world for compliance with the International Customer Experience Standard (ICXS). DEWA achieved the highest score in the world – 99.7% – in the updated International Customer Experience Standard (ICXS2019).

Phase 5 of Mohammed Bin Rashid Al Maktoum Solar Park, the world’s largest single-site solar park, received the MENA Region Renewable Deal of the Year award at the IJ Global Awards. DEWA was also awarded the “Middle East and Africa Renewable Energy Deal of the Year 2020” by Project Finance International, organised by the Thomson Reuters Foundation. DEWA also received the Global Business Excellence Award 2021 for outstanding innovation from Awards Intelligence UK for its Smart Living initiative.

DEWA also received the UAE Ideas Award for Innovation and Business Development in recognition of the introduction of special double T-connectors for rapid power restoration during emergencies. DEWA received the top Global Award from the European Foundation for Quality Management (EFQM) for the second time. DEWA retained its position in the Platinum category, which includes leading companies and institutions that promote best practice. DEWA was the first organisation outside Europe to receive this prestigious global award, EFQM’s highest award of the excellence model. The company also won the EFQM UN Sustainable Development Goals Challenge 2021. DEWA also won the USGBC Leadership Award 2021 for the Middle East, which aims to recognise leaders who develop sustainable and green buildings to improve the quality of life.

DEWA won the Big Globe at the 8th Annual Customer Sales and Service World Awards 2021 and four gold awards in the categories of Best Complaints, Customer Service and Support Team of the Year, Best Consumer Products and Services for Single Complaints Portal, Best Customer Engagement Initiative of the Year, Best Contact Centre of the Year and Best Customer Service Training or Coaching Programme of the Year. The company also received a silver award for best new product or service in customer service and a bronze award for customer service and support.

DEWA also received four awards at the 13th annual Golden Bridge of Business and Innovation Awards in San Francisco, USA. The company received two gold awards: Customer Experience Achievement and Aggregation Platform; two silver awards: Enterprise Solution and Information Technology Project or Initiative. DEWA won the Best Customer Experience Award at the Best Business Awards, one of the most prestigious awards in the UK.

In the area of social responsibility and sustainability, DEWA received two international awards at the Global Excellence Awards in the social responsibility categories: Carbon Emissions and Innovation. DEWA also won four awards at the International Green Apple Awards and was named Green Champion of Fuel Efficiency. The company received a gold award in the Carbon Reduction category and two awards in the Innovation and Waste Management categories.

DEWA’s virtual employee with Rammas artificial intelligence won two awards at the ICMG Global Enterprise and Digital Architecture Excellence Awards 2020 in the categories Digital IT – AI Enabled Solution 2020 and Best Digital Architecture in Support Function.

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