DEWA launches new smart tool to assess electricity and water consumption

As part of the Smart Living initiative, the Dubai Electricity and Water Authority (DEWA) has added a self-assessment tool for household consumers to easily understand their consumption patterns. This is part of DEWA’s efforts to make Dubai homes greener and more efficient. The self-assessment tool includes an energy and water consumption questionnaire to enable customers to assess their consumption and learn about different ways to save money. After completing the assessment, customers receive a detailed report on their consumption, as well as personalised advice on how to reduce waste and consumption.

“As part of our vision to become the world’s leading sustainable innovation corporation and our efforts to support the Smart Dubai initiative, we use disruptive technologies and applications from the Fourth Industrial Revolution to provide smart and innovative services that make customers’ lives easier. They also help them improve their electricity and water consumption efficiency, detect leaks and fix outages without contacting DEWA. We provide every opportunity to promote a culture of sustainability and environmental conservation, and to raise awareness among all members of society about their responsibility to conserve and protect natural resources. This is in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to achieve sustainable development worldwide, as well as Dubai Clean Energy Strategy 2050 and Net Zero Emission Strategy 2050, which aim to make Dubai a global hub for clean energy and green economy. DEWA’s efforts to spread awareness of the importance of conservation have resulted in cumulative savings of up to 2.2 TWh of electricity and 5.6 billion gallons of water between 2012 and 2021. This is equivalent to AED 1.2 billion and reduces 1.1 million tonnes of carbon dioxide emissions,” said H.E. Syed Mohammed Al Tayer, CEO of DEWA.

The Smart Living initiative uses a proactive mechanism to engage with customers who have smart electricity and water meters. It allows them to monitor their consumption through a personal dashboard and receive daily, monthly and annual consumption reports. DEWA won the Hamdan Bin Mohammed Public Services Flag 2020 programme for its Smart Living initiative. Through the My Sustainable Living programme, they can compare their consumption with similar homes.

The programme also provides them with offers at the DEWA Store to purchase energy- and water-saving devices. With the Idle Mode service, they can receive daily and weekly reports by email when they activate the service or are on holiday. In addition, as part of the Smart Response initiative, DEWA provides a High-Water Usage Alert service to help customers detect leaks in water connections after the meter. Through March 2022, the service has saved up to 8 billion gallons of water and saved customers more than AED 500 million. The initiative also includes an automatic scheduling function for appointments with a technician with real-time updates. DEWA has also added a ‘call back’ function via smart channels so that customers can schedule a call back from a DEWA agent.

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