Dubai Chambers

Dubai Chambers holds training sessions for chamber representatives from around the world

More than 1,000 executives representing 300 chambers from 100 countries have been trained to implement the Chamber Model Innovation that is designed to improve the quality of their services and overall competitiveness, Dubai Chambers said.

Launched and developed by Dubai Chambers in 2021, the system is designed to support chambers in comprehensive, customer-focused innovation and align services and offerings with the needs of member companies and clients.

The specialised trainings were organised by Dubai Chambers in collaboration with the ICC-World Chambers Federation as part of the Chamber Model Innovation Around the World series, which brought together executives and chamber representatives from around the world virtually.

Dubai Chambers shared its own experience of internal CMI implementation as the organisation used the system as an entry point to pivot and launch new services to create added value for its members and clients in the UAE and abroad.

Mohammad Ali Rashed Lutah, president and CEO of Dubai Chambers, said: “Through the internal implementation of CMI, Dubai Chambers has been able to align its offerings with the evolving needs of its members. At the same time, the system has laid a solid foundation for the creation and implementation of Dubai Chambers’ 2022-2024 strategy and the development of customer-focused initiatives and services that benefit businesses in Dubai and abroad.”

To date, more than 60 chambers of commerce from Latin America, Asia, the Middle East and North America have implemented CMI in their organisations, he said, adding that such figures reflect the growing trust and recognition of the CMI system in the global chambers community.

He added that the success stories told during the virtual series would inspire other chambers to change the existing mindset, adopt innovative thinking and prepare for the future. 

Last year, the ICC-WCF adopted the CMI framework for chambers of commerce around the world to improve services, train staff and expand the role of chambers as data-driven institutions that can foster innovation to improve ease of doing business, generate new revenue streams and enhance their long-term competitiveness.

Source: Dubai Media Office

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