U-Ask platform on the official UAE government portal

The U-Ask platform, a chatbot powered by artificial intelligence technology, is available on the official portal of the United Arab Emirates government. The platform allows users to access information on public services in Arabic and English.

Minister of State for Government Development and Future and chairman of the Higher Committee for Digital Transformation of Government, Uhud bint Khalfan Al Roumi, said the platform will enable the committee to achieve its goal of digitally transforming the government, as well as making its systems more efficient.

Through the U-Ask platform, users can easily access government services. The UAE government is committed to ensuring user-friendliness, noting that government services serve various sectors both inside and outside the country.

This 24/7 information and support service is a new step that confirms the UAE’s global leadership in providing the best government services.

The U-Ask platform has been designed to address a wide range of issues, from providing simple information to service requests. It can provide personalised recommendations and suggestions based on user preferences. The platform was developed in partnership with Microsoft and PwC Middle East.

At the end of May 2023, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE and Ruler of Dubai, spoke about the best and worst public services provided to the public across the country.

According to the prime minister, civil servants do best in issuing passports and driving licences, with the public having the most difficulty in certifying education documents and making doctor’s appointments.

Data on the quality of services was collected through the recently established Public Services Observatory, which counted a million evaluations per month for more than 1,400 public services.

Source: WAM

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