UAE expands AI services to simplify everyday government tasks
Renewing a business licence, arranging a medical appointment or completing a vehicle registration could require fewer steps as the UAE expands its use of artificial intelligence in government services.
The shift centres on systems that can coordinate procedures and complete tasks on a customer’s behalf. Some services are already operating, while others are being developed or prepared for public launch.
Dubai makes routine transactions faster
In Dubai, DEWA has transformed 16 of its 21 services using agentic AI — technology capable of carrying out connected tasks — in less than 90 days.
For customers applying to activate electricity and water supplies, the changes have reduced the information required from ten inputs to three and shortened the application journey from around eight minutes to two. Behind the scenes, payment reconciliation cycles have fallen from approximately four hours to 12 minutes.
The Roads and Transport Authority is preparing an upgraded version of its virtual assistant, Mahboub, for public rollout. It is designed to coordinate linked procedures within a single conversation, such as paying outstanding vehicle fines before renewing registration.
The initial scope covers registration renewals, fine payments, clearance certificates and number plate reservation renewals, with UAE PASS used to verify customers’ identities.
Services that anticipate the next step
In Abu Dhabi, TAMM AutoGov manages recurring tasks such as licence renewals, payments and routine healthcare appointments. Users can set preferences and customise automation, allowing selected procedures to run without a fresh request each time.
Ajman is applying a similar approach to business administration. Its trade licence renewal process can notify customers before expiry and connect them with an assistant through the Ajman One app. Where necessary, the assistant coordinates the renewal of a commercial tenancy contract before completing the licence renewal.
The Ajman Free Zones Authority’s OneClick assistant also guides investors through business establishment, from selecting activities and packages to submitting and tracking licensing applications.
A national programme built around customer experience
A federal framework approved in May 2026 targets the transformation of 50% of government sectors, services and operations into agentic AI-based models within two years.
The programme includes training for 80,000 federal employees. An application lab launched on October 22 will help government entities develop and test services with customers before wider deployment.
National guidance places customer consent, clear explanations and progress updates at the centre of these experiences. The intended result is practical: fewer repeated requests for information, fewer separate transactions and less time spent managing routine administration.
